Improving organizational performance through the implementation of digitization strategies: IoT implementations can have a positive impact on organizational performance by increasing revenue and decreasing costs, or indirectly affect organizational performance by avoiding problems. This will occur through IoT that creates new values/revenues and new business models, improves operations, optimizes assets, conserves resources, engages and empowers employees, improves risk management and/or strengthens security. promotes innovation and clarifies what innovation is?.
Improve customer experience thanks to digitization strategies for customer service processes
IoT implementations can make delivery easier, faster and/or safer for customers. This will happen through IoT that improves services, increases commitment, strengthens security and improves personal well-being. In some cases, automation can also help prevent human error. The focus of this analysis is to identify the cases of use of existing IoT in the industries, and then to estimate and trace them on the strategic technology map (see Figure 2). The use of standardized criteria for evaluating use cases makes it possible to compare potential benefits consistently. The resulting value map can serve as an alignment tool that can help the organization focus on projects that have the greatest amount of potential.
